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The ServiceNow CIS-CSM exam covers various topics such as customer service management implementation, configuration, and management. It also covers topics related to service level agreements, service catalogs, and incident management. CIS-CSM Exam Questions are designed to test the candidate's understanding of ServiceNow customer service management and their ability to apply best practices and industry standards.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q244-Q249):

NEW QUESTION # 244
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

A. True
B. False

Answer: A

Explanation:
Explanation

NEW QUESTION # 245
Which one is NOT a dependency for the Customer Service Plugin?

A. Communities
B. Task Activities
C. Openframe
D. Skills Management

Answer: A

NEW QUESTION # 246
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-servicemanagement/reference/r_BRIWCustomerService.html

NEW QUESTION # 247
Matching rules enhance assignment capability by ____________________.

A. Matching best agent by availability
B. Matching best agent by skill
C. Determining if account is a customer or partner
D. Providing dynamic matching of cases to groups or individuals

Answer: B

NEW QUESTION # 248
What are common types of application record data that are imported during a CSM data migration? (Choose two.)

A. Chat
B. Knowledge Article
C. Case
D. Accounts

Answer: C,D

NEW QUESTION # 249
......

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